Discover tools and techniques to utilize for guest safety when a venue is immersed in an emergency situation. 

Key Topic Points: 

• General preparations for emergencies that can/should be implemented before and during every event
• Communicating to customers and attendees during an emergency or crisis situation
• Tips for using social media during an emergency

Moderator: Shelley Ellis, Associate Director, Three Rivers Convention Center, Toyota Center and Toyota Arena

Panelists: Katie Hauser, Director of Communications, Massachusetts Convention Center Authority and Aleana Klodakis, Digital Marketing Coordinator, Tampa Sports Authority