"The view is always better from the high road."

-Paul Turner, CFE, AT&T Stadium

"Fancy carpet and trendy art doesn't bring customers back ... a great experience does!"

-Bryan Chatterton, Sacramento Convention Center

"Another day in paradise."

-Allen Johnson, Orlando Venues

Enhanced patron experiences + loyal partners + enthusiastic employees = Stronger Business”

-Steve Hevern, Sydney Entertainment Centre

“The show is not confirmed until the artist goes on stage and stays.”

-Michael Marion, CFE, Verizon Arena

“It is amazing how much you can accomplish when it doesn't matter who gets the credit.”

-Eric D. Hart, CFE, Tampa Sports Authority

“What you allow is what will continue.”

-Stephanie Curran, Spokane Convention Center and INB Performing Arts Center

“Never try to teach a pig to fly.  You’re wasting your time and you’re annoying the pig.”

-John Rhamstine, CFE, Seven Venues

“High-performance teams succeed through leadership, communication and balance of purpose.”

-Mark Gnatovic, SearchWide

“Our Benchmark is to provide Excellent Quality and Service by retention of staff.”

-Joe Floreano, CFE, Rochester Riverside Convention Center

“The customer experience is at the heart of everything we do.”

-Brian Morris, CFE, Melbourne & Olympic Parks

“Success is not permanent and failure is not fatal so get the hell out there and just TRY!”

-Karen Totaro, CFE, Atlantic City Convention Center

“You are who you surround yourself with…hire wisely.”

-Karen Totaro, CFE, Atlantic City Convention Center

“You can do anything as long as you have the right people, a great plan and the right equipment.”

-Paul Cramer, CFE, Classic Center

You have brains in your head and feet in your shoes. You can steer yourself any direction you choose.”

-Kim Bedier, CFE (via Dr. Seuss), City of Tacoma Public Assembly Facilities

“When faced with a choice, do what would make your mother proud.”

-Kevin Mattingly, Phoenix Convention Center & Venues

Welcome to IAVM

Front Row News

IAVM Foundation Announces the Joseph A. Floreano Scholarship + Internship Program
The IAVM Foundation has been committed to programs, ideas, and initiatives that build amazing careers and a strong future for the industry for more than 32 years. It has bestowed more than 300 scholarships worth approximately US$350,000 dollars. This past July at VenueConnect in Portland, the...
People Use Vocal Cues to Know Who’s in Charge
People know you’re in power by your voice alone, as new research shows that people pick on acoustic cues to determine who’s in charge. “Our findings suggest that whether it’s parents attempting to assert authority over unruly children, haggling between a car salesman and customer, or negotiations...
Seeing “Eye to Eye” Increases Motivation in Employees
The employee-boss relationship can be a delicate dynamic. Each wants to be liked by the other, and each may have different views about the relationship. However, once it’s all out in the open about how each feels about the other, then productivity and motivation increases. “Seeing eye-to-eye about...
Jump on Stage with Paul McCartney
It’s only one song. It’s not even my favorite one by the artist. Doesn’t matter, because I’d be on stage next to him. In fact, as I look around, I would be able to see the rest of the band and the stage crew. That’s what you can experience in Jaunt’s virtual reality (VR) release of Paul McCartney...

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