"Focus on making a contribution rather than on making a career."

-Brian Stovall, Allen Event Center

"The view is always better from the high road."

-Paul Turner, CFE, AT&T Stadium

"Fancy carpet and trendy art doesn't bring customers back ... a great experience does!"

-Bryan Chatterton, Sacramento Convention Center

"Another day in paradise."

-Allen Johnson, Orlando Venues

Enhanced patron experiences + loyal partners + enthusiastic employees = Stronger Business”

-Steve Hevern, Sydney Entertainment Centre

“The show is not confirmed until the artist goes on stage and stays.”

-Michael Marion, CFE, Verizon Arena

“It is amazing how much you can accomplish when it doesn't matter who gets the credit.”

-Eric D. Hart, CFE, Tampa Sports Authority

“What you allow is what will continue.”

-Stephanie Curran, Spokane Convention Center and INB Performing Arts Center

“Never try to teach a pig to fly.  You’re wasting your time and you’re annoying the pig.”

-John Rhamstine, CFE, Seven Venues

“High-performance teams succeed through leadership, communication and balance of purpose.”

-Mark Gnatovic, SearchWide

“Our Benchmark is to provide Excellent Quality and Service by retention of staff.”

-Joe Floreano, CFE, Rochester Riverside Convention Center

“The customer experience is at the heart of everything we do.”

-Brian Morris, CFE, Melbourne & Olympic Parks

“Success is not permanent and failure is not fatal so get the hell out there and just TRY!”

-Karen Totaro, CFE, Atlantic City Convention Center

“You are who you surround yourself with…hire wisely.”

-Karen Totaro, CFE, Atlantic City Convention Center

“You can do anything as long as you have the right people, a great plan and the right equipment.”

-Paul Cramer, CFE, Classic Center

You have brains in your head and feet in your shoes. You can steer yourself any direction you choose.”

-Kim Bedier, CFE (via Dr. Seuss), City of Tacoma Public Assembly Facilities

“When faced with a choice, do what would make your mother proud.”

-Kevin Mattingly, Phoenix Convention Center & Venues

Welcome to IAVM

Front Row News

A Strong “Learning” Attitude Helps You Find a Job Easier
Success depends a lot on your attitude. According to a joint study from the University of Missouri and Lehigh University, job seekers with “learning” attitudes find more success landing their dream jobs. “Attitude means a lot,” said Daniel Turban, a professor of management at the MU Trulaske...
David Swain, Technical Director at the North Charleston PAC, Passes Away
The IAVM community wishes to express its deepest sympathy to the family, friends, and colleagues affected by the loss of David Swain at the North Charleston Performing Arts Center. “We’re deeply saddened and shaken by the tragic accident that happened yesterday,” said Dave Holscher, North...
Middle Managers Reflect How Their Bosses Treat Them
The way to keeping lower-level employees happy is to keep middle managers happy, according to a new Vanderbilt University study. “Middle managers’ treatment of employees reflects how bosses treat them,” said Ray Friedman, Brownlee O. Currey Professor of Management at Vanderbilt Owen Graduate...
Why You Should Focus on a Complete Service Experience
There’s a difference in expectations between a loyal sports fan and a first-time attendee, according to a recent Cornell University study. More than 7,000 fans of a major U.S. sport were surveyed, and the researchers found that loyal fans took into account core services (e.g., the game itself,...

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