Rich Atkins, EDD
Joe Baker
Evan Derr
Kelli Donahoe, CMP
Lori Gove, CVP
Ebony Hattix
Jami Jones
Tom Klubertanz
Jane Luneau, MBA – Chair
Julian Paez-Magsino
Michaella Putman
Debra Rhino-Gibbs – Vice Chair
Jessica Stanley
Cody Thomas, CVP
Mike Wilcott
GuestX Committee
GuestX Conference Overview:
GuestX is the premier conference dedicated to enhancing the guest experience within venues. This interactive event offers attendees exclusive insights into how various aspects of a venue influence the overall guest journey. Participants gain access to cutting-edge educational content curated by leading industry experts, focusing on best practices and effective strategies for navigating the dynamic challenges of guest experience and crowd management.
Mission Statement:
Empower venue professionals by providing innovative education, collaborative networking opportunities, and actionable strategies that enhance guest experiences and ensure exceptional crowd management.
Roles and Responsibilities of Committee Members:
- Work with IAVM staff to design and provide guest experience(s) and crowd management specific programming as required.
- Provide assistance with IAVM’s advocacy work that may include petitioning/contacting their respective elected municipal/sate/provincial/federal representatives. IAVM staff understands due to restrictions placed on them by either their management company or board, they may not be able to contact elected officials.
- Provide content for VP Magazine around guest experience topics and write one or more blog post(s).
- Each individual committee member will begin or continue one thread on VenueNet each month.
