Join Laurie Barnett, Southwest Airlines’ Managing Director Communications & Outreach, for an interactive session where she highlights and shares Southwest Airlines’ best practices for building a strong corporate Culture, training your People to deliver the best possible Customer Service, and empowering Employees to turn a negative Customer interaction into a positive one. Laurie will share examples from both in-person and social media Customer interactions at Southwest Airlines, a Company known for its People their exemplary Customer Service.

Speaker: Laurie Barnett, Managing Director, Communications & Outreach, Southwest Airlines