All sessions held in Metro Toronto Convention Centre 717, unless otherwise indicated.
Sessions and times are subject to change.
The Boomlets will change everything. Learn how venue professionals will need to adapt in the always connected generation seeking involvement in the product. Discussion will include gamification of events and the change to catering requirements.
Emergency Action Planning
Award-winning sports and entertainment producer Frank Supovitz has more than three decades of experience in knowing what to do when things go wrong, and from that will share 10 mega-truths of crisis management. These takeaways can be utilized when you face the inevitably of something going wrong at your venue. Among the incidents that Supovitz has steered back on track: a look inside the Super Bowl control room during the infamous blackout in New Orleans, a peek behind the scenes while he manages the challenging removal of a Super Bowl halftime show, and much more!
We all strive to exceed the expectations of our external guests, but what about us – our organization’s internal guests? Our organizations need to begin to further understand, meet - and often exceed - the needs of their employees. Asking the right questions and paying attention to what your staff is saying, without saying it, is more important than ever. Our organizations need to help us create the “work/life balance” we all strive toward but rarely attain.
Don’t miss this excellent opportunity to discuss current topics with other stadium venue managers. This is a chance to hear what other venues similar to yours have to say about current issues and/or exchange ideas on best practices.
Fan safety and venue security continues to be a the forefront of conversations in the industry. In this session, we will take a closer look at ways to improve fan/employee safety while inside the venue. From the scan of the ticket to sitting in-seat, we will cover; staff training, security monitoring, building maintenance, and safety infrastructure.
Events and the changing environment and business plans
Are you having trouble finding event day team members? Retaining them? In today’s environment of low unemployment the challenge on finding QUALITY, part-time team members is increasing. Let’s have a discussion on how we make our event day positions more attractive and appealing and talk about how we can invest in finding and hiring quality individuals to support our facilities.
We solicited input from members on the wildest, weirdest non-traditional event that they have held in their stadium. Hear directly from them on how it was planned, if it was worth the time and trouble, and how you could do it too!
Fan safety goes beyond what happens inside your venue. In this session, we will take a closer look at ways to improve fan/employee safety while outside the venue. From parking lots to entry gates, we will cover staff training, security monitoring, building maintenance, and safety infrastructure.
Are you struggling with an issue in your stadium that you can't seem to solve? Are you implementing the next great idea that you want to share with the rest of the industry? In the stadium's town hall, we are going to hit on the items that you want to talk about. Come equipped with these items and be prepared to walk out of the session with answers to your issues and ideas to help your team be successful.