Breffni M. Noone
Breffni M. Noone is an Associate Professor at the Pennsylvania State University School of Hospitality Management where she teaches courses in revenue management and service operations management. Before joining the Pennsylvania State University, she held a visiting professor position in the School of Hotel Administration at Cornell University, and was on faculty at the Dublin Institute of Technology, Ireland. Dr. Noone earned her doctorate from Cornell University. She also holds an M.B.S. from Dublin City University, Ireland and a B.Sc. (Mgmt.) from Dublin University, Trinity College, Ireland.
Dr. Noone is the recipient of outstanding teaching, research, and advising awards. She was honored with the Penn State College of Health and Human Development Teaching Excellence Award in 2013 and 2016, the National Society of Leadership and Success Excellence in Teaching Award in 2012, and the Penn State College of Health and Human Development Alumni Award for Teaching Excellence in 2010. In 2012, she received the Journal of Hospitality & Tourism Research Article of the Year Award, and was recognized with the Penn State Schreyer Honors College Excellence in Advising Award in 2014.
Dr. Noone’s research interests include revenue management and pricing in the restaurant, hotel, and golf industries. Her work has been published in journals such as Journal of Revenue and Pricing Management, Cornell Hospitality Quarterly, Journal of Service Management, International Journal of Hospitality Management, and Journal of Hospitality & Tourism Research. She has authored several book chapters, and national and international conference papers. She currently serves on the HSMAI Revenue Management Advisory Board for the Americas, on the editorial boards of the Journal of Revenue and Pricing Management and the International Journal of Hospitality Management, and as an associate editor for the Journal of Hospitality and Tourism Research. She also serves as a revenue management consultant to hospitality enterprises and provides executive education programs in revenue management in the U.S. and Europe.
Michael Oshins, Ed.D.
Michael Oshins has been a faculty member of Boston University School of Hospitality Administration for over two decades. He was the first member to earn the title of Associate Professor of the Practice at the school. Mike has taught a dozen different courses at SHA, including Marketing, Service Quality & Human Resource Management and Leveraging Technology in Hospitality &Tourism. He currently teaches all incoming freshmen an overview of the industry with a focus on customer service and the senior capstone course in Hospitality Leadership.
Mike holds a doctorate in Human Resource Education from Boston University, a masters in professional studies in Hotel Administration from Cornell University, and a bachelor of arts in Literature and Rhetoric from Binghamton University of New York. His doctoral research involved developing an industry competency model for hotel managers – identifying the knowledge, skills and traits that distinguish great versus good hotel managers.
Mike is the current editor of the Boston Hospitality Review, an interdisciplinary journal devoted to scholarship and reflection about the theory and practice of hospitality as a business activity and cultural phenomenon. He has been published or cited for his industry expertise in numerous media outlets, including The Cornell Hotel & Restaurant Quarterly, New England Hotel Magazine, New York Times, Los Angeles Times, Boston Globe and CBS.
While on faculty at BU, Mike is actively involved with industry consulting practices, speaking engagements and board involvement. He was an associate for The Spire Group / The TQM Group, a Boston-based consulting firm specializing in total quality management for service organizations. Mike was also an associate with Heath & Company of Atlanta, GA, a hotel consulting company focused on labor management, operational efficiency and quality; his clients included Holiday Inn, Sheraton, Westin, and independent hotels. In 2015 Mike had the honor of representing the Cornell School of Hotel Administration for an executive education session on strategic leadership for AMLAK Corporation and the Qatar National Convention Center management team in Doha, Qatar.
Prior to his career in academia, Mike was Vice President of Integer Dynamics. A hospitality industry consulting company, Integer Dynamics focused in operational and technology-based productivity and quality consulting services for luxury hotel companies. Mike’s operational experience includes hotel, restaurant, quick-service, and country club segments, highlighted by work at the iconic Waldorf-Astoria in New York.
As a Faculty Instructor at Harvard University School of Continuing Education for 14 years, Mike’s Hotel & Restaurant Management graduate course earned the top 10% of course evaluations every year. As an adjunct faculty member at Brandeis Graduate School of Economics and Finance, he taught a Service Management course for six years, consistently earning among the highest course evaluations. He was also nominated multiple times for the university-wide Metcalf Award for Teaching Excellence at Boston University.
Since 1993, Professor Tony Simons has taught organizational behavior, negotiation and leadership at the Cornell University School of Hotel Administration. His research examines trust – employee trust in leaders, executive team member trust, and trust in supply chain relationships. In particular, he has focused on how well people are seen as keeping their word – delivering on their promises and living espoused values. This simple perception has huge practical consequence and is very challenging to maintain impeccably. His research and consulting work supports managers in meeting this challenge. He speaks, trains, consults and designs surveys for organizations both within and beyond the hospitality industry.
Professor Simons has published over 25 journal articles for both managerial and scholarly audiences and is the author of The Integrity Dividend: Leading by the Power of Your Word (Jossey-Bass, 2008). He is the president of Integrity Dividend LLC, an organization dedicated to maximizing personal and organizational performance through integrity and credibility. He has trained executives in negotiation skills and in leadership at Northwestern University’s Kellogg School, Cornell University and in seminars around the US, Canada, and Europe.
After working his way through college with several line positions at restaurants and hotels, Professor Simons worked as a crisis counselor at a psychiatric hospital for three years. He then shifted focus toward management consulting for another three years. Returning to school to pursue advanced education, he earned his MA and PhD at Northwestern University, Kellogg Graduate School of Management.
Neil Tarallo is an active entrepreneur, academic, and consultant with a proven track record of bringing real-world experiences to students, veterans, and corporate/non-profit clients in the classroom,internationally, online, and through seminars. He teaches a broad spectrum of entrepreneurship courses for delivery in the classroom and online with a special focus on the practical application of research in real-world situations. He has significant experience developing academic entrepreneurship programs and courses, including centers and institutes, dating back to 1994. He holds an MBA from Syracuse University.
Tarallo is currently a senior lecturer at the Cornell University School of Hotel Administration and has previously served the school as the academic director of the Leland C. and Mary M. Pillsbury Institute for Hospitality Entrepreneurship. He also serves as the director of the Cornell University Entrepreneurship Bootcamp for Veterans with Disabilities (EBV).
Tarallo’s involvement in entrepreneurship as a practitioner and as an academic has allowed him to develop a unique perspective on entrepreneurship with specific expertise in establishing entrepreneurial culture, mindset, and structure for existing corporations/organizations with over 20 years’ experience applying these skills.
Tarallo also works with corporations and non-profits to help them create new markets through value-proposition design, customer-segment identification, and business-model evolution. He has worked with the U.S. military, developing and delivering entrepreneurship content as part of the military’s civil-affairs effort to help entrepreneurs start and grow businesses in Djibouti, Iraq, and Afghanistan. Tarallo has also helped entrepreneurs start and grow businesses in the townships near Cape Town, South Africa. His teaching experiences in South Africa, Djibouti, Germany, Italy, South Korea, and Japan have given Tarallo a global perspective on entrepreneurship that has broadened his repertoire in the classroom and in consulting engagements.
Before coming to Cornell, Tarallo was an assistant professor of entrepreneurial practice at the Martin J. Whitman School of Management at Syracuse University, where he was recognized for outstanding teaching numerous times and played a key role in the academic development of the Entrepreneurship & Emerging Enterprises program. He has since worked globally with colleges and universities developing entrepreneurship programs.
As an entrepreneur, Tarallo has owned and operated three companies in the fields of photographic retail and quick printing. He has also purchased, rehabilitated, and sold numerous businesses. Tarallo currently has an active consulting practice as well as a commercial real estate development and management company. He is also member of a venture capital partnership and an active angel investor.