Press Release

For Immediate Release
September 7, 2010
 
Contact: Harold Hansen
773.973.2049
www.iaam.org
 

AVSS Training Program for Crowd Manager

Coppell, TX – The National Fire Protection Association (NFPA) Life Safety Code 101 requires at least one Trained Crowd Manager for every 250 guests in public assembly venues. This new code is currently in effect in 34 states and applies to stadiums, arenas, shopping malls, clubs, banquet halls and restaurants. To ensure that your venue meets NFPA code and that your guests, employees and venue are protected AVSS is offering a top web-based training program.

The Trained Crowd Manager will, in order to provide for reasonably safe emergency and non-emergency crowd movement, inspect and continuously maintain the common paths of travel and an appropriate means of egress for their assigned area and direct and assist venue occupants, in the event of an incident or emergency. The crowd manager will demonstrate an understanding of crowd dynamics; crowd management and crowd control techniques; venue services, venue seating configurations, venue fire protection equipment, all venue policies and procedures; and will be willing and able to notify authorities of an imminent or developing incident or emergency.

There are two phases of training for the Trained Crowd Manager. The first phase is a self-paced, four-hour web-based training platform, available from the IAAM website. The second phase is a two-hour venue specific training and orientation delivered by the venue. The second phase will be combined with the venue’s standard annual or pre-season guest services training. Refresher training or re-certification for crowd managers should be conducted every two years. The total cost of the training is $15.

Access to this new training resource will be available in July. For more information, contact Harold Hansen, IAAM Director of Life Safety & Security, at 773.973.2049 or harold-hansen@sbcglobal.net.


The International Association of Assembly Managers is the world's largest professional association dedicated to issues relevant to the management of public assembly venues. Members of the association manage public assembly venues such as amphitheaters, arenas, auditoriums, convention centers/exhibit halls, performing arts venues, stadiums and university complexes; or provide products, services or attractions to support the industry. IAAM has more than 3,600 members worldwide. More information is available at www.iaam.org.  

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