Press Release

For Immediate Release
September 24, 2010
 
Contact: Harold Hansen, CFE
773.973.2049
www.iaam.org
 

The International Crowd Management Conference Provides Disney Institute Training

TCoppell, TX – IAAM’s International Crowd Management Conference (ICMC) will be held this year in Kansas City, Mo., November 7-10. Guest services managers, security managers, industry leaders and venue professionals will come together to learn best practices for keeping guests safe and secure, feeling valued and well-treated.

ICMC offers an exceptional opportunity in guest services management led by Disney Institute, at no additional cost. The one-day session will be held November 9. The training class will not only teach Disney philosophy and strategies, but also how they can be applied and adapted to all types of venue operations. Recognized around the globe for teaching the premier Disney brand of business excellence and including quality guest experiences, Disney Institute remains the only professional development company that offers participants a “living laboratory” at Disney Theme Parks and Resorts.

“ICMC is evolving with our industry. We started this conference with an intense focus on crowd safety and security, but today, sports venues and leagues, and all other facilities, recognize the critical importance of providing the best guest experiences—from the driveway to the highway and back again. This new training session with Disney Institute is giving our industry what it needs—and wants.”" said Antony Bonavita, ICMC Committee Vice Chair, and Vice President, Facility Operations, Cavaliers Operating Company, LLC, Cleveland, Ohio.

ICMC was launched in 1982 in response to the 1979 tragedy in Cincinnati, Ohio, at a concert for the rock group Who, when 11 fans were crushed to death and scores were injured because of poor crowd management. Since then, IAAM remains committed to helping venue managers adopt effective crowd management strategies while ensuring premier guest services.

For more information about ICMC, contact Harold Hansen, CFE, IAAM Director of Life Safety & Security, at 773.973.2049; e-mail harold-hansen@sbcglobal.net or visit http://www.IAVM.org/ICMC10.


The International Association of Assembly Managers is the world's largest professional association dedicated to issues relevant to the management of public assembly venues. Members of the association manage public assembly venues such as amphitheaters, arenas, auditoriums, convention centers/exhibit halls, performing arts venues, stadiums and university complexes; or provide products, services or attractions to support the industry. IAAM has more than 3,600 members worldwide. More information is available at www.iaam.org.  

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