Guest Experience & Crowd Management Conference
February 20 - 22, 2018 /Minneapolis, MN


Chris Bryant
Guest Experience Expert

Chris Bryant is an expert in the fine art of guest experience. He specializes in developing business professionals, building customer-centric organizations and driving brand loyalty through unforgettable memories in sports and entertainment.

Mr. Bryant is uniquely qualified in what it takes to promote performance on a world-class level; and you can say it is in the company he keeps. His elite expertise was honed during an impressive career with Nordstrom and the Ritz-Carlton Hotel Company. He oversaw training and development for the largest Ritz-Carlton in North America and led this premier property to a #1 rating in guest satisfaction for the entire iconic brand. He also served as a member of the Ritz-Carlton Leadership Center and spokesman on the brands’ legendary service. He is now an award-winning consultant, national speaker and trainer on delivering a world-class guest experience. In addition to elite venues such as Radio City Music Hall and Broadway theatres, his valued clients include over thirty teams, stadiums and arenas in the NFL, NBA, MLB, MLS, NHL and WNBA.

Chris has a gift for equipping and inspiring audiences at all levels to achieve personal and organizational breakthroughs. His personable style, insights and sense of humor are always a crowd favorite. He is a graduate of Michigan State University and the Executive Management Program at the University of Southern California Marshall School of Business. In addition to making the world a more service-centric place; Mr. Bryant is a proud winner on The Price is Right Game Show.


Andrew McQuillan, FdA, GSP, MIIRSM
Guest Faculty

Andrew has worked in Crowd Management industry for the past 12 years. For ten years, Andrew ran a Crowd Management service provider for events and venues based in the United Kingdom. He holds various academic qualifications in Crowd Safety Management, Venue Security and Event Safety. His has significant experience at all levels of Crowd Management from conceptualization of events or venues through to planning, service delivery and monitoring. Andrew has delivered Crowd Management for a wide variety of events ranging from International Golf Tournaments in the Middle East to Athletic events, Stadia, City Centre events and Air Displays with over 300,000 attendances. Andrew also is a FAA and CAA licensed commercial drone pilot and assists festivals, events and venues with live down streaming of video or thermal imaging to assist in Crowd Management.


Ruby Newell-Legner, CSP
Fan Experience Expert

Fan Experience Expert, Ruby Newell-Legner, offers 7 Star Service solutions to engage employees, build loyalty & retention with guests and increase the bottom-line. Through consulting and training she inspired new service cultures for executives, managers, and guest relations staff to enhance for venues hosting Super Bowl XLI, the 2008 US Open (tennis), the 2010 Olympics and the 2006 & 2013 Grey Cup.

IAVM is grateful for
the support of our
Global Partners:


Have a question for us? We’d love to hear from you! Fill out this contact form, and we’ll make sure the most appropriate department receives your message.


Join the passionate venue industry leaders who are IAVM: