Guest Service Professional Program
Leadership Skill Development Presented by Disney Institute
Cowboys Stadium Experience Photos
Guest Service Professional Program:
The Guest Services Professional (GSP) program was created to develop and recognize the professionalism of individuals in the guest services and crowd management disciplines of the venue management industry. The GSP program allows these professionals to gain knowledge and expertise in these disciplines that furthers their career in the industry.
The GSP is the only program of its kind within the industry and is only available through attendance and participation in the educational programming at the International Crowd Management Conference and other required educational programs.
This program provides public assembly and venue management professionals with fundamental educational and advanced programs and training in the areas of crowd management, staff training, emergency preparedness, guest services and applicable codes and regulations. Upon completion of the three-year program, the individual earning the GSP will be recognized as a specialist in guest services and crowd management for the venue management industry.
A GSP designation is earned by completing a three-year curriculum, which may be fulfilled consecutively or intermittently, by attending the International Crowd Management Conference and successfully passing a final exam.
In addition to completing the curriculum established by the International Crowd Management Committee, candidates must complete additional educational courses and training programs in associated disciplines including: development of a guest service program, staff training, safety and risk management, service recovery, tracking guest experiences, incident preparedness and crisis management, and designated on-line FEMA Incident Command classes.
Why achieve this designation?
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GSP is a recognized standard of professionalism and specialization amongst guest services and crowd management professionals within the venue management industry. |
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GSP signifies that you have completed a rigorous course of study focusing on the integration of guest service best practices with establish crowd management techniques. |
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GSPs are schooled in the requirements of program development and staff training related to the guest service mission. |
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GSP is the only designation of its kind and sets the holder apart from all others, offering a competitive edge in today's job market. |
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The designation of GSP may be appended to your name. |
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It's GOOD for you, your staff, your guests and patrons, your organization and the venue management industry. |
Leadership Skill Development Presented by Disney Institute:
Monday, November 7
| Gain insight into time-tested Disney strategies and tactics for improving business results through exceptional leadership. Throughout this experience you learn the details of the Disney Leadership Excellence Model and how to adapt it to improve results within your own organization. |
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What you will learn:
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Develop and communicate your leadership vision. |
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Establish and maintain effective systems and structures to meet goals. |
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Apply the strategies Disney leaders use to foster individual responsibility across the organization. |
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Inspire commitment and leadership development in others. |
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Implement your own action plan to align your vision, goals and continued development. |
Cowboys Stadium Experience: Application of Safety and Security Techniques:
Sunday, November 6
10:00 AM - 5:00 PM
Experienced Professional participants spent a full day at Cowboys Stadium, reviewing game day operations for the Dallas Cowboys vs. Seattle Seahawks and acting as secret shoppers for the game day guest experience. Participants shared industry knowledge as an experienced professional in the venue management industry and provided feedback on stadium operations.
